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BUSINESS AND ECONOMICS RESEARCH JOURNAL

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Article Information
Journal: Business and Economics Research Journal
Title of Article: Reflection of Job Stress and Work Life Quality Perception: A Research on Sales Representatives
Author(s): Ismail Dulgeroglu, Oguz Basol
Volume: 8
Number: 2
Year: 2017
Page: 293-304
ISSN: 1309-2448
DOI Number: 10.20409/berj.2017.51
Abstract
The behavior of employees is shaped by the standards of the workplace. While the good conditions offered at the workplace motivate employees, the bad conditions have a negative effect on employees. Examining employee behavior in the service sector, which is one of the important areas of the economy, is an important situation for revealing both macroeconomic balances and employee behavior. In this context, the current research aims to reveal the relations among job satisfaction, job performance and turnover intention of the perceptions of job stress and work life quality of sales representatives, working in Kirklareli. According to the results of the survey, conducted with the participation of 128 sales representatives, there is a negative relation between job stress and job satisfaction; a positive relation between job stress and job turnover intention; a positive relation between work life quality and job satisfaction; a positive relation between work life quality and job performance and a negative relation between work life quality and turnover intention. Finally, it is concluded that there is no relationship between job stress level and job performance.

Keywords: Job Stress, Job Performance, Work Life Quality, Job Satisfaction, Job Turnover İntention, Sales Representatives

JEL Classification: M30, M12

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