The Impact of Organizational Conflict on Burnout: A Research in a Public Hospital

Article Information
Journal: Business and Economics Research Journal
Title of Article: The Impact of Organizational Conflict on Burnout: A Research in a Public Hospital
Author(s):  Nezihe Tufekci
Volume: 9
Number: 2
Year: 2018
Page: 413-429
ISSN: 2619-9491
DOI Number: 10.20409/berj.2018.113
Organizational conflict can be considered as an inevitable process because it can be experienced in every organization. Organizational conflict; intergroup conflicts, intragroup conflicts, and/or interpersonal conflicts. The occurrence of organizational clashes can lead to the burnout of employees. The most important indicators of burnout are taken as emotional exhaustion, desensitization and diminished personal success feeling, which are considered as sub-dimensions. The aim of this research is to investigate the effect of the organizational conflict on burnout. In addition to this main purpose, the effects of sub-dimensions of organizational conflict on the sub-dimensions of burnout were also investigated. Within this scope, data were collected from a public hospital in Antalya. A data set was created with 452 people and the hypotheses determined for the purpose of the research were tested. In the research, path analysis with LISREL has been done as the result of the effect of organizational conflict on burnout. Moreover, the results of the intergroup conflicts, the intragroup conflicts and the interpersonal conflicts have affecting the conclusion that a lot of burnout dimensions. Some hypotheses on emotional exhaustion in the study did not give meaningful results.

Keywords: Organizational conflict, burnout, healthcare sector

JEL Classification: M10, I12 Full Text