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BUSINESS AND ECONOMICS RESEARCH JOURNAL

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Article Information
Journal: Business and Economics Research Journal
Title of Article: Communication Problems Between Administration and Other Medical Personnel in Health Institutions: Example of Public Heath Management
Author(s): Abdullah Soysal, Fedayi Yagar, Turgut Koz, Meryem Tunc
Volume: 7
Number: 3
Year: 2016
Page: 183-195
ISSN: 1309-2448
DOI Number: 10.20409/berj.2016321816
Abstract
In 2002, Turkey’s starting health on the transformation process management of the health system and organization, service delivery, on factors such as human resources and finance context reflections, it was tried to be assessed in light of data obtained from secondary sources and analyzed. In this respect, a study carried out to identify communication problems between administrator and other medical personel in Public Health Department of Kahramanmaraş and survey applied on 77 healthcare personnel. Analyses of information obtained by the data acquisition tools carried out using SPSS 15.0 software package. A statistically significant difference weren’t found between communication problems between administrator and healthcare personnel toward perceptions and gender, age, profession, experience, employment period in the institution, level of education and receiving a training on communication. This difference were just found between communication problems between administrator and healthcare personnel toward perceptions and position. As a result, managers doesn’t have problem with other personnel about communication but other personnel found to have problem with managers about communication.
Keywords: Organizational Communication, Communication Problems, Health Institution, Health Employee, Director
JEL Classification: I00, I10

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