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BUSINESS AND ECONOMICS RESEARCH JOURNAL

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Article Information
Journal: Business and Economics Research Journal
Title of Article: Analysis of Quality Focus Leadership on Quality Performance by Structural Equation Modelling
Author(s): Bulent Yildiz
Volume: 10
Number: 1
Year: 2019
Page: 149-165
ISSN: 2619-9491
DOI Number: 10.20409/berj.2019.160
Abstract
In this study, the effect of quality-focused leadership on education, customer and employee relationships and quality performance was investigated. In addition, the effect of training on the customer and employee relationships has been examined. For this purpose, survey data were collected from 170 manufacturing companies operating in Gaziantep, Kahramanmaraş and Adıyaman. The data were analyzed by the structural equation model. As a result of the analysis made, it was found that the quality-focused leadership has a significant effect on training, employee relations, customer relations and quality performance positively. It was found that education significantly influenced customer relationships and employee relations positively.

Keywords: Quality-focused leadership, training, customer and employee relationships, quality performance

JEL Classification: M10, M11, C12, C13, C83

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