{"id":5725,"date":"2022-07-23T18:45:09","date_gmt":"2022-07-23T15:45:09","guid":{"rendered":"https:\/\/www.berjournal.com\/?p=5725"},"modified":"2022-07-23T23:18:15","modified_gmt":"2022-07-23T20:18:15","slug":"an-integrative-model-on-user-satisfaction-and-continuance-intention-for-using-m-banking","status":"publish","type":"post","link":"https:\/\/www.berjournal.com\/tr\/an-integrative-model-on-user-satisfaction-and-continuance-intention-for-using-m-banking","title":{"rendered":"An Integrative Model on User Satisfaction and Continuance Intention for Using M-Banking"},"content":{"rendered":"

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Makale Bilgileri<\/td>\n<\/tr>\n
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Dergi:<\/td>\nBusiness and Economics Research Journal<\/td>\n<\/tr>\n
Makalenin Ba\u015fl\u0131\u011f\u0131:<\/td>\nAn Integrative Model on User Satisfaction and Continuance Intention for Using M-Banking<\/td>\n<\/tr>\n
Yazar(lar):<\/td>\nMerve \u00d6zecan, Esra Ar\u0131kan<\/td>\n<\/tr>\n
Cilt:<\/td>\n13<\/td>\n<\/tr>\n
Say\u0131:<\/td>\n3<\/td>\n<\/tr>\n
Y\u0131l:<\/td>\n2022<\/td>\n<\/tr>\n
Sayfa:<\/td>\n465-482<\/td>\n<\/tr>\n
ISSN:<\/td>\n2619-9491<\/td>\n<\/tr>\n
DOI Numaras\u0131:<\/td>\n10.20409\/berj.2022.384<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n
\u00d6z<\/td>\n<\/tr>\n
This study aims to extend the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) by integrating the three quality dimensions adopted from DeLone and McLean\u2019s Information Systems (IS) Success Model and trust as additional constructs. In this respect, it also investigates the possible relationships among these constructs as new internal mechanisms that affect user satisfaction and continuance intention for using mobile banking. A total of 422 usable responses are collected from mobile banking users using an online survey. The empirical findings generally support the effect that the UTAUT2 constructs of effort expectancy, performance expectancy, hedonic motivation and facilitating conditions and the three quality dimensions of the IS Success Model have, along with trust, on user satisfaction and continuance intention, revealing the importance of extending UTAUT2 with these new constructs and new mechanisms proposed. In addition, the current study provides an enhanced insight by focusing on the post-adoption stage. The findings are important in terms of helping banks serve their customers better and achieve a competitive edge.<\/td>\n<\/tr>\n
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Anahtar Kelimeler:<\/td>\nMobile Banking, Continuance Intention, User Satisfaction, UTAUT2, IS Success Model<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n
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JEL S\u0131n\u0131fland\u0131rmas\u0131:<\/td>\nM30, M31, M39<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
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Makale Bilgileri Dergi: Business and Economics Research Journal Makalenin Ba\u015fl\u0131\u011f\u0131: An Integrative Model on User Satisfaction and Continuance Intention for Using M-Banking Yazar(lar): Merve \u00d6zecan, Esra Ar\u0131kan Cilt: 13 Say\u0131: 3 Y\u0131l: 2022 Sayfa: 465-482 ISSN: 2619-9491 DOI Numaras\u0131: 10.20409\/berj.2022.384 \u00d6z This study aims to extend the Unified Theory of Acceptance and Use of Technology […]<\/p>\n

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