{"id":2742,"date":"2014-04-21T21:45:40","date_gmt":"2014-04-21T18:45:40","guid":{"rendered":"http:\/\/www.berjournal.com\/?p=2742"},"modified":"2014-04-21T21:45:40","modified_gmt":"2014-04-21T18:45:40","slug":"duygusal-emegin-is-performansi-ve-isten-ayrilma-niyetine-etkisinde-kisilerarasi-carpikligin-aracilik-rolu","status":"publish","type":"post","link":"https:\/\/www.berjournal.com\/tr\/duygusal-emegin-is-performansi-ve-isten-ayrilma-niyetine-etkisinde-kisilerarasi-carpikligin-aracilik-rolu","title":{"rendered":"Duygusal Eme\u011fin \u0130\u015f Performans\u0131 ve \u0130\u015ften Ayr\u0131lma Niyetine Etkisinde Ki\u015fileraras\u0131 \u00c7arp\u0131kl\u0131\u011f\u0131n Arac\u0131l\u0131k Rol\u00fc"},"content":{"rendered":"\n\n<\/colgroup>\n\n\n\n\n\n\n\n
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Makale Bilgileri<\/b><\/span><\/span><\/p>\n<\/td>\n<\/tr>\n

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Dergi:<\/b><\/span><\/span>\u0130\u015fletme ve Ekonomi Ara\u015ft\u0131rmalar\u0131 Dergisi<\/span><\/p>\n

Makalenin Ba\u015fl\u0131\u011f\u0131:<\/b><\/span><\/span> Duygusal Eme\u011fin \u0130\u015f Performans\u0131 ve \u0130\u015ften Ayr\u0131lma Niyetine Etkisinde Ki\u015fileraras\u0131 \u00c7arp\u0131kl\u0131\u011f\u0131n Arac\u0131l\u0131k Rol\u00fc<\/span><\/p>\n

Yazar(lar):<\/b><\/span><\/span><\/span> Memduh Begenirba\u015f, Abdullah \u00c7al\u0131\u015fkan<\/span><\/span><\/p>\n

Cilt:<\/b><\/span><\/span>5<\/span><\/p>\n

Say\u0131:<\/b><\/span><\/span>2<\/span><\/p>\n

Y\u0131l:<\/b><\/span><\/span>2014<\/span><\/p>\n

Sayfa:<\/b><\/span><\/span> 109-127<\/span><\/p>\n

ISSN:<\/b><\/span><\/span>1309-2448<\/span><\/p>\n<\/td>\n<\/tr>\n

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\u00d6zet<\/b><\/span><\/span><\/p>\n<\/td>\n<\/tr>\n

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Bu \u00e7al\u0131\u015fmada, hizmet sekt\u00f6r\u00fc \u00e7al\u0131\u015fanlar\u0131n\u0131n duygusal emek g\u00f6sterimlerinin, onlar\u0131n \u0130\u015f Performans\u0131 (\u0130P) ile \u0130\u015ften Ayr\u0131lma Niyetleri (\u0130AN) \u00fczerine etkileri ara\u015ft\u0131r\u0131lm\u0131\u015ft\u0131r. Ayr\u0131ca bu etkilerde, ki\u015filer aras\u0131 \u00e7arp\u0131kl\u0131\u011f\u0131n arac\u0131l\u0131k rol\u00fcne bak\u0131lm\u0131\u015ft\u0131r. Bu maksatla, Ankara\u2019da \u00f6zel hizmet sekt\u00f6r\u00fcnde \u00e7al\u0131\u015fan 403 kat\u0131l\u0131mc\u0131dan anket yoluyla elde edilen veriler analiz edilmi\u015ftir. \u00c7al\u0131\u015fmada de\u011fi\u015fkenler aras\u0131 ili\u015fkiler ve etkileri korel\u00e2syon ve regresyon analizleri ile ortaya konurken, de\u011fi\u015fkenlere ait \u00f6l\u00e7eklerin do\u011frulanmas\u0131 esnas\u0131nda yap\u0131sal e\u015fitlik modelinden istifade edilmi\u015ftir. Bulgulara g\u00f6re, hizmet sekt\u00f6r\u00fc \u00e7al\u0131\u015fanlar\u0131n\u0131n duygusal emeklerinin, \u0130P\u2019leri ve \u0130AN\u2019leri \u00fczerinde \u00f6nemli etkilere sahip oldu\u011fu g\u00f6r\u00fclm\u00fc\u015ft\u00fcr. \u00d6zellikle, y\u00fczeysel rol yapan \u00e7al\u0131\u015fanlar\u0131n \u0130P\u2019leri d\u00fc\u015f\u00fck iken, \u0130AN\u2019lerinin ise y\u00fcksek oldu\u011fu tespit edilmi\u015ftir. Ki\u015filer aras\u0131 \u00e7arp\u0131kl\u0131\u011f\u0131n da \u00e7al\u0131\u015fanlar\u0131n \u0130P\u2019lerine olumsuz etkileri ve \u0130AN\u2019lerine ise olumlu katk\u0131lar\u0131n\u0131n oldu\u011fu g\u00f6zlemlenmi\u015ftir. Ayr\u0131ca, \u00e7al\u0131\u015fanlar\u0131n duygusal emeklerinin i\u015f performanslar\u0131na ve i\u015ften ayr\u0131lma niyetlerine, \u00f6rg\u00fct i\u00e7inde ya\u015fam\u0131\u015f olduklar\u0131 ki\u015filer aras\u0131 \u00e7arp\u0131kl\u0131\u011f\u0131n k\u0131smi arac\u0131l\u0131k etti\u011fi sonucuna ula\u015f\u0131lm\u0131\u015ft\u0131r. \u00c7al\u0131\u015fman\u0131n bulgular\u0131yla ilintili olarak, etkin ve verimli hizmet sekt\u00f6r\u00fc \u00e7al\u0131\u015fanlar\u0131n\u0131n temini ve idamesi i\u00e7in hizmet sekt\u00f6r\u00fc y\u00f6neticilerine de konu ile ilgili \u00f6nerilerde bulunulmu\u015ftur.<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n

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Anahtar Kelimeler:<\/b><\/span><\/span><\/span> Duygusal emek, i\u015f performans\u0131, i\u015ften ayr\u0131lma niyeti, ki\u015filer aras\u0131 \u00e7arp\u0131kl\u0131k.<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n

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JEL S\u0131n\u0131fland\u0131rmas\u0131:<\/b><\/span><\/span><\/span> M10, M12, D23<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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Makale Bilgileri Dergi:\u0130\u015fletme ve Ekonomi Ara\u015ft\u0131rmalar\u0131 Dergisi Makalenin Ba\u015fl\u0131\u011f\u0131: Duygusal Eme\u011fin \u0130\u015f Performans\u0131 ve \u0130\u015ften Ayr\u0131lma Niyetine Etkisinde Ki\u015fileraras\u0131 \u00c7arp\u0131kl\u0131\u011f\u0131n Arac\u0131l\u0131k Rol\u00fc Yazar(lar): Memduh Begenirba\u015f, Abdullah \u00c7al\u0131\u015fkan Cilt:5 Say\u0131:2 Y\u0131l:2014 Sayfa: 109-127 ISSN:1309-2448 \u00d6zet Bu \u00e7al\u0131\u015fmada, hizmet sekt\u00f6r\u00fc \u00e7al\u0131\u015fanlar\u0131n\u0131n duygusal emek g\u00f6sterimlerinin, onlar\u0131n \u0130\u015f Performans\u0131 (\u0130P) ile \u0130\u015ften Ayr\u0131lma Niyetleri (\u0130AN) \u00fczerine etkileri ara\u015ft\u0131r\u0131lm\u0131\u015ft\u0131r. Ayr\u0131ca […]<\/p>\n

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