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BUSINESS AND ECONOMICS RESEARCH JOURNAL

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Article Information


Journal:
Business and Economics Research Journal
Title of Article: The Relationship Between Organizational Culture and Organizational Commitment: An Empirical Research on Employees of Service Sector
Author(s): Asena Altin Gulova,  Ozge Demirsoy
Volume: 3
Number: 3
Year: 2012
Page: 49 – 76
ISSN: 1309-2448 

Abstract

This study investigated the relationship between organizational culture and organizational commitment. Two different scales (Organizational Culture Scales and Organizational Commitment Scales) were used as data gathering instrument. The research was conducted on employees of service sector working in call center in the city of Kayseri and working in insurance company in İzmir (n=181). In this research correlation analysis was made to describe the link between subscales of organizational culture and organizational commitment. The results revealed a positive relationship between Factor:1 functional culture traits and affective commitment (r=0,79,p<0,01), a negative relationship between Factor:1 functional culture traits and continuance commitment (r=-0,33,p<0,01). Besides Factor:2 organizational culture traits positively correlated with affective commitment (r=0,71, p<0,01), negatively correlated (r=-0,25,p<0,01) with continuance commitment. Furthermore the study explores the organizational commitment with five demographics variables (gender, age, marital status, education and organizational tenure).   Findings show that respondents’ perceptions of organizational commitment vary due to their gender, education and organizational tenure.

Keywords:Organizational culture, organizational commitment, continuance commitment, affective commitment, Organizational Commitment Questionnaire-OCQ

JEL Classification:M14, M16

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